Before you order

Online ordering has not opened yet. The Mobile and Voice documents explain the terms for those upcoming services; they are not yet in force and do not form an offer or contract. The L2TP terms and privacy notice are effective from 23 October 2026; publishing them does not open ordering. Local mobile coverage remains limited to the areas described on the Mobile page.

Before a customer agrees to a service, Lodestar will provide the final terms, price guide, personalised contract information and contract summary in a form the customer can keep. Those documents will identify the provider, exact price, service limits, cancellation rights and complaints route.

The public community-cell appeal is closed. Its archived terms and privacy notice remain separate from Mobile and Voice, and the site no longer accepts new contribution registrations.