Lodestar Voice
Keeping or choosing a phone number
Keep an eligible UK 01 or 02 number, or choose a new one with the upcoming Lodestar Voice service.
Online ordering opens soon. No orders or number transfers are being accepted yet. Get launch updates.
Keep a number you already use
Moving a phone number from one provider to another is called porting. Eligible UK 01 and 02 numbers can be transferred so your household can keep the number people already know. Eligibility must be confirmed before a transfer is accepted.
We will confirm the requested transfer date after validation. The transfer will follow the timetable required by the applicable porting process. Some requests can take longer if details need correcting.
How a number transfer works
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Give us the current details
The name, address and account information must match the record held by the current provider.
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We submit the request
The existing provider checks the information and either accepts the request or explains what needs correcting.
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Use the old service until the change
The number stays with the current provider while the transfer is being arranged.
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Move on the confirmed day
Once the transfer completes, calls to the number will reach the Lodestar Voice line.
Eligible consumer number porting will have no direct porting charge. Porting depends on accurate customer details, validation and industry processes. We will confirm whether your number is supported before you agree to the transfer.
Choose a new number
Every plan will include one standard UK geographic number beginning 01 or 02, with no standard number setup charge. Area codes depend on available number stock.
Available numbers will be shown when ordering opens. Registering for launch updates does not reserve a number or start the service.
What a geographic number means
Numbers beginning 01 or 02 are associated with areas of the UK. The number can ring on compatible devices wherever the Lodestar Voice service has working power and broadband.
You must keep the registered emergency address up to date even if you use the phone somewhere else.